Privacy Policy – SMS Marketing & Text Messages

SMS Consent & Communications

By providing your mobile phone number at checkout, through forms on our website, or by opting in to receive text messages, you agree to receive recurring automated and non-automated marketing and transactional SMS messages from MLH Online.

These messages may include:

• Order confirmations and shipping updates

• Cart reminders

• Promotional offers and discounts

• Product launches and restock alerts

• Customer service communications

Consent to receive marketing text messages is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your activity, purchases, and promotions.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Opting Out

You may opt out of SMS marketing at any time by replying:

STOP

You may receive a confirmation text after opting out.

For help, reply:

HELP

Or contact us at: info@mlhonline.co.uk

Data We Collect

When you opt in to SMS marketing, we may collect:

• Mobile phone number

• Name (if provided)

• Order activity

• Website interactions

• SMS engagement data (opens, clicks, responses where available)

How We Use Your Data

We use this information to:

• Send requested SMS communications

• Personalize offers and reminders

• Improve customer experience

• Process orders and support requests

• Measure campaign performance

Third-Party Providers

We may use trusted third-party SMS and eCommerce platforms (such as Shopify, Spoks, Attentive, Postscript or similar providers) to send messages and manage subscriptions.

Your Privacy Rights

You may request access, correction, or deletion of your personal data by contacting us at info@mlhonline.co.uk.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

MLH Online
Email: info@mlhonline.co.uk